At Babakech, protecting your privacy is a priority. This Privacy Policy is designed to outline the information we gather, how it's utilized, and the choices available to you concerning your data. It pertains to all data collected in our stores, via our website, and any other interactions with us. By using our websites, and mobile applications, or providing us with your information, you agree to the practices outlined in this Privacy Policy.
Adhering to the guidelines set by the Direct Marketing Association's Privacy Promise to American Consumers is a commitment we uphold at Babakech. This includes granting customers the ability to opt out of information sharing, respecting preferences about contact information sharing, and honoring requests to refrain from mail, telephone, or other solicitations from us.
Personal Information We Collect
We collect the following categories and types of personal information:
• Contact Information: includes your name, postal address, email, and phone number.
• Payment information: includes name, payment card information, and billing information. This information is processed by third-party payment processors. The third-party payment processors will handle your payment information by their own privacy policy. We do not have access to your payment card information.
• Communications: Any interactions, whether it's your questions, feedback, or any other form of contact with us, fall under this category.
• Commercial information: products viewed or purchased on our website.
• Audio and visual content: including videos and photos, and Inferences drawn from collected data to create a profile reflecting your preferences, behavior, and attitudes.
• Shopping history: including information about the items you viewed, added to your cart, purchased, or returned.
• Usage information: information about how you use the Services and interact with us, and information you provide when you use any interactive features of the Services.
• Marketing data: your preferences for receiving our marketing communications and details about your engagement with them.
• Other data: not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Categories of Use
• Transactional Purposes: We use contact, financial, and commercial information to process, track, and communicate about orders.
• Analytical Purposes: Other identifying information, internet activity, demographic, and geolocation data are used to analyze preferences, trends, and statistics.
• Marketing and Promotional Purposes: Your contact, commercial, demographic, internet, geolocation data, and inferences are utilized to inform you about new products, provide targeted advertising, run promotions, loyalty programs, and personalized marketing communications.
• Maintenance and Improvement: Contact details, and commercial, and internet activity are utilized to maintain our services, handle customer requests, diagnose technical issues, and improve functionality.
• Review and Content Creation: Contact, commercial, and audio/visual data enable product reviews and display of user-generated content on our platforms.
• Security and Fraud Prevention: Various types of collected data are used to protect our website, company, and users from fraud or misconduct.
Sources of Personal Information
We collect information:
Directly from you: Contact and demographic details, and payment information.
From third parties: Data from social media, data co-ops, and other aggregators.
Passively: Internet or electronic activity through tools like browser cookies.
Combining Information
We may combine data you provide online, in-store, or via catalogs with publicly available and third-party information to enhance your shopping experience, personalize communications, and for promotional purposes.
Sharing Information with Third Parties
Our Service Providers: Companies we contract for services like payment processing and data analysis receive the necessary information to perform these services.
Select Partners: Trusted entities with whom we establish business relationships may receive shared information for marketing products or services.
Affiliates and Corporate Transactions: Personal information may be shared with related businesses or during business transactions like mergers or sales.
Law Enforcement: Contact information may be disclosed in instances where legally required or to address potential harm or legal action.
Cookies and Online Tracking
We use cookies and similar technologies to enhance service quality, tailor products, estimate audience size, and analyze browsing patterns. You can generally set your browser to manage cookies, although disabling them might affect website functionality.
Advertising
Third-party companies may use collected information to provide ads on our and other websites based on user interests.
Email Marketing
If you get marketing emails by mistake, don't worry. You can easily stop them by clicking the unsubscribe link in any of those emails. Your preferences matter, and we make sure opting out of these unwanted messages is simple and hassle-free.
Opting Out and Updating Information
To opt out of marketing communications or update your information, email us at contact@babakech.com. Include your full name, contact details, and specifics of the information or communications you wish to update or opt-out of.
California Customer Privacy Rights
California residents have rights under the CCPA, including the right to know what personal information is collected and the right to opt out of the sale of personal information.
Security Measures
We employ physical, electronic, and procedural safeguards to protect transmitted information. However, we cannot guarantee 100% security over data transmissions.
Protecting Children
We do not knowingly collect personal information from children under 13 without parental consent.
Links to Third-Party Websites
Links on our websites to third-party sites are beyond our control; hence their privacy policies differ. Access these sites at your discretion.
Returns & Exchanges
New orders are processed within 24 hours and sent straight to our Workshop. The entire process - from setting up your loom to weaving your rug, to washing and drying, takes 4 to 6 weeks. For certain sizes and designs, it can take extra time, allowing up to 12 weeks or more. Kindly check in with our team for order updates.
You're welcome to return or exchange items. Just give us a heads-up within 7 days of delivery and send the items back within 30 days. Unfortunately, we can't cancel orders, but if you have any problems, please let us know. Please note that you will have to cover the cost of returning items, and if they don't come back in their original condition, any loss in value is your responsibility.
Shipping
We provide free express shipping through trusted partners like Aramex, FedEx, and DHL, delivering them worldwide, except in select countries where shipping might not be available! Revel in the convenience of swift delivery, typically within 3 to 5 days (with a maximum of 10 days) to your doorstep, after the weaving process is completed. While we collaborate with reliable shipping companies, please note that unforeseen delays in shipping are beyond our control. Nonetheless, our commitment to delivering exceptional quality remains determined, ensuring your absolute satisfaction with each order.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Additionally, we cannot control unexpected delays caused by customs procedures. Your patience is greatly appreciated in this matter, as we strive to provide a smooth shipping experience for your valued purchase.
Reminder
• Size and Measurements: When it comes to our rug sizes, there might be a slight variation of 5% to 10% in their final measurements. It's worth noting that fringes aren't accounted for in the overall size. Also, keep in mind that variations in sizing can occur due to different measurement methods and the natural tendency of wool to shrink.
• Design: For our custom rugs, be aware that there might be a minor design difference from the original rugs. This difference occurs because they're handmade using the traditional weaving process, which can slightly affect the patterns.
• Color: While we strive for accuracy, the color of our listed rugs might differ slightly due to factors like photographic lighting sources or variations in monitor settings.
Policy Changes
Any changes to our Privacy Policy will be communicated via notices on our websites. Your continued use of our services constitutes acceptance of these changes.
Contact Us
Reach out to us at contact@babakech.com for any queries or requests.
Legal Statement
All content on this website is subject to copyright and other intellectual property rights held by Babakech. Unauthorized use of trademarks, service marks, or copyrighted materials is prohibited. Limited use for personal, non-commercial purposes is permitted. Redistributions, alterations, or deletions of copyright or trademark notices are prohibited.